Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tag, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at thepennywhistle@icloud.com. 

If your return is accepted, you will need to ship it back to an address that will be provided to you at you own cost. The product will then be assessed and if it is still unused and in brand new condition, a return will be considered. 

You can always contact us for any return question at thepennywhistle@icloud.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at desousamark@icloud.com.